Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@racrabbit.com. Please note that returns will need to be sent to the following address: 10186 dell place, Stanhope, NJ, 07874 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@racrabbit.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@racrabbit.com.

We accept returns or exchanges only on defective or incorrect items. Please feel free to contact us at contact@racrabbit.com within 7 days of receiving your defective or incorrect item(s) to be eligible for a refund or exchange. Any requests after the 7 day limit will not be approved. product must not be worn, damaged, or washed.

We strive to uphold the highest quality and stand by that quality. occasionally manufacturing defects can slip through the process and make it into your hands even with our strict quality control. if this happens, we want to know about it!

Thank you for understanding.

 

Details Return Policy 

  • All items must be in brand new, unworn, unwashed and in original condition
  • All items must be returned to us within 7 days of the delivery date
  • Original shipping charges you pay or we pay are not refundable*
  • Invoice must be included in return package
  • No returns for orders that use a promo code or during any sales 15% off or more.
  • There is a 20% restocking fee for orders over $100 or orders with more than 5 items.
  • We will gladly take care of any defective products.


Any items sent to us without our approval first will not be accepted and will be donated to charity. Please note that you are responsible for the cost of return shipping & we do not refund our costs of shipping the order to you as we still paid shipping to send out (even if it was free shipping).We recommend shipping it back through USPS since it's the cheapest option.


Exchanges 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@racrabbit.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 


Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please contact Klarna/Afterpay/Affirm directly if you used Klarna/Afterpay/Affirm at checkout.  

Cancellations 

Orders can only be cancelled within 6 hours of placing it.

Late or missing refunds If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us by email contact@racrabbit.com

Sale items 

Only regular priced items may be exchanged/returned, unfortunately sale items cannot be returned. If you received more than 15% off your order, it is not eligible for refund or return.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping back

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.